Know Why [on Merely A Thought Monday]

I’m working with a software start-up company. Upon returning from travels I found our conversation has shifted into articulating mission and vision and purpose. None of us are keen about writing these kinds of statements but the exercise is useful and necessary. Why do we do what we do? What, exactly, do we do? In that order. Why. What.

Why? It seems as if this should be an easy answer. To support other people. To support other people in doing what they need to do.

I couldn’t help but think of our experience last week. We shared our story of breaking down in Hays, Kansas. It was late in the afternoon. It was the day before my dad’s funeral in Denver. We hobbled into the dealership. They were jammed with customers and couldn’t help us. There wasn’t a rental car to be found. It looked bleak. The dealer recommended a garage on the other side of town. Davis Automotive. We limped into their parking lot. We told our tale. They moved heaven and earth to help. Why?

It was nearing the end of their day. They, too, were jammed. Yet, they helped. They took the time. They made our problem theirs to solve. They took to heart my need to make it to my dad’s funeral. My need became their personal mission.

I returned to work with a new view on mission statements. They need not be lofty or abstract. In fact, they should be visceral. Tangible. Everyday. Support other people in doing what they need to do. Why? Because they need it. Just like I need it. Or you need it. These good mechanics fix cars. That is their “what.” Their “why”: help people get where they need to go. Help people do what they need to do.

Help people.

It’s how interconnection works. My mission is, in a real way, to make your path easier just as your mission is to make my path easier. I need mechanics because I do not have that mind or skill set. They need software designers because cars are computers and they can no longer diagnose problems without them. I am an artist, a teller-of-stories. Mechanics and software designers need my mind and skill set to remind them that, beyond their role, their mission, their job, they are human beings living a universal story. Nothing they do will matter, nothing I do will matter – ever – if it is not in service to the support of others’ growth, or need, or desire or fulfillment. I cannot be fulfilled if my work does not support you. And vice versa.

So, why are these good men and women, these software engineers and entrepreneurs creating their software? They see a real need. They see people struggling. And, like good mechanics who encounter a brokenhearted son en route to his dad’s funeral in a truck that will not run, they know exactly what to do. And, they know why.

read Kerri’s blog post about SERVICE

Just Ask

695. Join me in inspiring truly powerful people. Each day I will add a new thought, story or idea to support your quest and mine.

The snippet of paper on the desk in my hotel room states, “Help is available.” Help with what, I wonder? I’m sure I must need help or will need help at some point in my life. I usually need help with technology though today I have no intention of wading into the i.jungle so at the moment help is wasted on me. I’m glad that help is generally available and I find it comforting that there is a notice on my desk incase I find myself perplexed. And, since the snippet is without a phone number or reference point I’m left to assume that help will simply know when I need it and will magically appear.

Perhaps help will come with 3 wishes or wand or magic dust. Or, maybe there is a secret door in my room. I’ll not confess to trying to move furniture or peak behind the mirror. The thought never crossed my mind. Really. The question remains: how will help know when I need it?

If I were adrift in a rubber raft in shark-infested waters my paper snippet implies that the coast guard will automatically know and find me. An avalanche is certainly scary but since help is available, I’m comforted knowing that the ski patrol will somehow know of my predicament and dig me out before I run out of air.

My snippet of paper might have carried the message, “Have Faith” and I would be much less comforted. The blanket statement, “Help is available” implies readiness of action. Help is standing by. Faith is amorphous when help is required.

Of course, help might also be available to me in less extreme circumstances. I am easily lost in new cities and I find that help is always available if I ask. Today I facilitated a workshop in organizational culture change and I needed markers and paper and help was available – it was almost immediate, too. However, when driving and lost, help is certainly always available but for some reason when behind the wheel I become male-stubborn and I am reticent to ask for help; I’d rather figure it out for myself so help obliges me and is noticeably unavailable.

Once, while walking the lake country in England, Roger was delirious with fever and it was pouring rain. We were miles from the next village. I was scared and thought, “I don’t know what to do. I need help.” And, out of nowhere a Winnebago emerged from the mist and stopped. A nice couple picked us up, wrapped us in towels and warmed us with hot cocoa. Then, they drove us to the next village where we found a nice place to stay and medicine. Help knew and was waiting for me to ask.

So, my mystery is solved. I just modified the paper snippet on my desk to assist the next guest. It now reads, “Help is available. Just ask.”