Know Why [on Merely A Thought Monday]

I’m working with a software start-up company. Upon returning from travels I found our conversation has shifted into articulating mission and vision and purpose. None of us are keen about writing these kinds of statements but the exercise is useful and necessary. Why do we do what we do? What, exactly, do we do? In that order. Why. What.

Why? It seems as if this should be an easy answer. To support other people. To support other people in doing what they need to do.

I couldn’t help but think of our experience last week. We shared our story of breaking down in Hays, Kansas. It was late in the afternoon. It was the day before my dad’s funeral in Denver. We hobbled into the dealership. They were jammed with customers and couldn’t help us. There wasn’t a rental car to be found. It looked bleak. The dealer recommended a garage on the other side of town. Davis Automotive. We limped into their parking lot. We told our tale. They moved heaven and earth to help. Why?

It was nearing the end of their day. They, too, were jammed. Yet, they helped. They took the time. They made our problem theirs to solve. They took to heart my need to make it to my dad’s funeral. My need became their personal mission.

I returned to work with a new view on mission statements. They need not be lofty or abstract. In fact, they should be visceral. Tangible. Everyday. Support other people in doing what they need to do. Why? Because they need it. Just like I need it. Or you need it. These good mechanics fix cars. That is their “what.” Their “why”: help people get where they need to go. Help people do what they need to do.

Help people.

It’s how interconnection works. My mission is, in a real way, to make your path easier just as your mission is to make my path easier. I need mechanics because I do not have that mind or skill set. They need software designers because cars are computers and they can no longer diagnose problems without them. I am an artist, a teller-of-stories. Mechanics and software designers need my mind and skill set to remind them that, beyond their role, their mission, their job, they are human beings living a universal story. Nothing they do will matter, nothing I do will matter – ever – if it is not in service to the support of others’ growth, or need, or desire or fulfillment. I cannot be fulfilled if my work does not support you. And vice versa.

So, why are these good men and women, these software engineers and entrepreneurs creating their software? They see a real need. They see people struggling. And, like good mechanics who encounter a brokenhearted son en route to his dad’s funeral in a truck that will not run, they know exactly what to do. And, they know why.

read Kerri’s blog post about SERVICE