Serve Your Customer [on Flawed Cartoon Wednesday]

customer taser jpegBIG copy 2

This one is for Master Marsh. He said it best: these days customer service is a firewall against serving the customer.

At Flawed Cartoon, we want you to know that your question is important to us. If you’d like to speak to a representative, press one. If you’d like technical assistance, press two. Press three if you want to return to the list of options. For billing, press 4. Please hold for the next available customer service team member. We’re sorry, all our lines are busy. Please call back at a later date. Thank you.

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read Kerri’s blog post about Customer Taser

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customer taser ©️ 2016 david robinson & kerri sherwood

 

Walk Through The Firewall

from my narrative series: Sleepers

from my narrative series: Sleepers

The text read something like this: There are some things in life you cannot circumnavigate. You can only move through them.

Carol told me that each year there is a growing change in her students. There is a gap between their generation and ours – and it is alarming. She teaches young actors at a college for the arts.

“What’s the difference? “ I asked, “what’s the change?”

“They are increasingly more and more medicated,” she said. “Through their whole lives, since they were small children, they’ve been reinforced through medication that their emotions, what they feel and how they express it, are bad. To teach them to be actors, to be authentic on the stage, to allow that what they feel is necessary and good, is nearly impossible when they are drugged to prevent them from feeling anything.”

She paused for a moment and added, “I can’t ask them to get off their drugs. I can only help them consider that their feelings, their emotions, are not the enemy but the route to truth.”

I offered that the drugs serve as a firewall that keeps them from themselves. It dulls them from the full range of life experiences. Years ago, when I was working in the schools, I experienced the first wave of kids drugged into compliance. It seemed that the solution for almost everything was medication. Their attention was either in deficit or their behavior obsessive and, either way, meds were the answer.

We talked of the other firewalls, the drugs that numb us or distract us from a full range of life experiences. Television in excess is the most obvious. And then there is the downside of social media; disconnection in the guise of connection.

I shared that, on my move to Wisconsin, I decided to unplug from the daily news. For me, it was serving as a firewall against the essentials of life. Too much adrenaline and fear numbs us. It makes us close, shut down. I felt that the noise was doing the opposite of what it pretended. I suspected that I was less informed by listening to the onslaught of opinion-masked-as-news. I realized that I was agitated all the time by the battling correspondents and felt infected by the us-and-them picture they were painting of the world. When minor events are elevated to disaster status the real disasters pass unnoticed. Everything evens out. All colors of life reduce to bland gray.

Now that I’m through the firewall the events of real importance are evident beyond the chatter. If I really need to know it, I hear about it. In unplugging, I am actually more informed. And then there is this: without the incessant chatter, my artistry is coming through with clarity and potency. In seeing more clearly I can see my self more clearly. When not dulled or distracted by the noise, the full range of sound and color has re-emerged. The lesson: this world does not need fixing or changing or improvement. Neither do I.  It is gorgeous and profound when we are able to live unafraid of what we feel.