Our code phrase for product/service-discontent is, “Write a letter!” (It’s necessary, when speaking the phrase, to use a thick Long Island accent, “Write-ah-lettah!”). Beaky taught Kerri to express her discontent when a service, product or experience is substandard. And, Beaky taught Kerri this lesson in a thick Long Island accent. So. There you go!
I can see it coming. I can see it in her eyes. The first time I saw my darling dainty duck turn into Nurse Ratchet was at a hotel. I was terrified at the transformation and ran across the lobby. I feared for the person receiving the complaint. It’s become my standard practice: run! Put vast distance between me and the expression of discontent with undertones of Long Island. Pretend to be someone else. If only we’d leave and, later, write-ah-lettah!
The most horrifying cartoon panel I have ever drawn is the last panel in this strip. She grabs his arm. There’s no escape. Oh dear…
read Kerri’s blogpost on this saturday morning smack-dab.
smack-dab. © 2021-2 kerrianddavid.com
Filed under: smack-dab | Tagged: aarp, artistry, Beaky, cartoon, comic strip, customer service, david robinson, davidrobinsoncreative.com, discontent, expression, innocence, Kerri Sherwood, kerri sherwood itunes, kerrianddavid.com, kerrisherwood.com, lessons, long island, middle age, refund, saturday morning smack-dab, second chances, service, smack-dab, story, studio melange, substandard, the melange, two artists |
The Direction of Intention 
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