The Direction of Intention

I’ve shared Master Marsh’s insight before: “Customer service…” he said, “…is a firewall against serving the customer.”

This smack-dab is hot off the reality press; it just happened. When she hung up the phone, she immediately reached for the computer. “What are you doing?” I asked.

“You’ll see.” she smirked.

It tickles me that Kerri so readily translates and transforms her real-world experiences into our cartoon land personas. If nothing else, if no one on earth ever reads our weekly comic strip, of this I am certain: smack-dab is good for our mental health.

“As the customer, isn’t the business supposed to be valuing our time above their time?” I asked, knowing I was about to get that special stink-eye saved for my too-idealistic-no-duh-commentary. She didn’t disappoint!

“Where’s the complaint department?” I asked in mock rage.

She smiled, “Your wait time will be three hours and fifteen minutes.”

read Kerri’s blogpost about WAIT TIMES

Bonus cartoon from the Flawed Archive:

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Filed under: smack-dab | Tagged: aarp, artistry, cartoon, cartoon characters, complaint department, customer service, david robinson, davidrobinsoncreative.com, Idealism, idealistic, Kerri Sherwood, kerri sherwood itunes, kerrianddavid.com, kerrisherwood.com, middle age cartoon, middle age romance, second chances, story, studio melange, the melange, time, two artists, value, wait times |