Note The Antidote [on saturday morning smack-dab.]

Master Marsh said it best: customer service is a firewall against serving the customer. Epically long hold times, hold-music meant to invoke a migraine, dropped calls, mixed messages…I have no doubt that the people attempting to serve the customers are good people caught in an inept system.

Kerri’s latest bout with service-less-customer-service had one hugely positive outcome: they actually managed to put her to sleep. Now, in the middle of the night, when she tells me that she can’t sleep, I have the perfect antidote. I dial customer service – any customer service – and hand her the phone…

read Kerri’s blogpost about CUSTOMER SERVICE

smack-dab. © 2023

Bonus. From the Flawed Cartoon archive:

One Response

  1. […] read DAVID’s thoughts this SATURDAY MORNING […]

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