The Direction of Intention

From the school of if-you-are-sitting-on-the-mountain-you-can’t-see-it comes the hot mess we call healthcare in these un-united-united-states. Insanity never looks at itself and says, “I’m insane.” Our system of healthcare – and I use the term “system” loosely, is insane. In my sordid past as an organizational consultant I facilitated an experience called reverse design: ask people to design the worst system possible. The worst product imaginable. Hilarity ensued. None of those mad-mad sessions could have concocted what we call healthcare in the richest nation on earth. It seems the money has both blinded us and made us batty.

I just asked Kerri how much a postage stamp costs. “58 cents,” she grumbled, “And we got three mailings.” We finally achieved our get-out-of-jail-free card: a job with benefits. We canceled our ACA prison policy but, apparently, there was a one-day crossover in the billing cycle. I know a computer sent us the three-times-nasty-gram and spent $1.74 in postage to collect $.27. No human was involved though, having spent an inordinate amount of time on the phone with people paid to try and make sense of the nonsense, we’ve learned how numb the human mind can become when sense-making in a swamp of gobbledygook. We paid our debt online.

No human involved. De-human-izing. The Turing test is…a test of intelligence in a computer. Is the machine’s behavior indistinguishable from that of a human being? Hubris is a human quality that imagines the computer will become more like us while not recognizing that, in the process, we are becoming less like us. I doubt the computer will ever evolve to that point of pomposity. I suspect that the computer will someday recognize the folly of attempting to model itself after something so flawed as human intelligence. What intelligent machine would model itself on beings that seem incapable of creating a competent system for the care of its own health? No advanced intelligence would submerge its prime directive for the secondary intention of stacking nickels and pennies.

read Kerri’s blogpost about HEALTHCARE

Filed under: Flawed Wednesday, Perspective | Tagged: aarp, ACA, artistry, computer, david robinson, davidrobinsoncreative.com, dehumanizing, flaw, healthcare, hubris, insanity, intelligence, intention, Kerri Sherwood, kerri sherwood itunes, kerrianddavid.com, kerrisherwood.com, Molina Healthcare, money, story, studio melange, the melange, Turing test |